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Privacy Policy

A legal disclaimer

The information provided by AG Exclusive Property Management Gold Coast (“AG Exclusive”) on this website, in marketing materials, and through our services is for general informational purposes only. All information is provided in good faith; however, AG Exclusive makes no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, reliability, or completeness of any information provided.

Nothing on this site or in our communications should be construed as legal, financial, or tax advice. Property owners and investors should seek independent professional advice tailored to their specific circumstances before making financial or legal decisions.

All services are provided in accordance with the Property Occupations Act 2014 (Qld) and other relevant Queensland legislation. While AG Exclusive takes all reasonable steps to comply with legal obligations, we cannot guarantee outcomes relating to tenancy agreements, rental income, or property values, as these depend on market conditions and third-party actions.

AG Exclusive is not liable for any loss or damage incurred as a result of reliance on information or services provided, except to the extent liability cannot be excluded under Australian law.

Referral rewards or promotional offers, where applicable, are subject to change and may include specific eligibility criteria. Full details will be provided at the time of offer.

By engaging our services or continuing to use this site, you acknowledge and agree to the terms of this disclaimer.

Privacy Policy - the basics

AG Exclusive Property Management Gold Coast (“AG Exclusive”, “we”, “our”, or “us”) is committed to protecting the privacy of our clients, tenants, investors, and visitors to our website. This Privacy Policy explains how we collect, use, store, and disclose personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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1. What Information We Collect

We may collect the following personal information:

  • Names, contact details (phone, email, address)

  • Proof of identity (driver licence, passport, etc.)

  • Rental, employment, and financial history (for tenancy applications)

  • Bank account details (for rental payments and disbursements)

  • Communication records (emails, calls, forms)

  • Website usage information (cookies, analytics)

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2. How We Collect Information

  • Directly from you (via applications, forms, or correspondence)

  • From third parties such as previous landlords, agents, references, or credit check providers

  • From publicly available sources when required for verification

  • Through our website or digital platforms

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3. Why We Collect Information

We collect personal information to:

  • Process tenancy and property management applications

  • Manage rental agreements and property portfolios

  • Communicate with owners, tenants, investors, and contractors

  • Arrange maintenance and repairs with tradespeople

  • Comply with legal obligations and regulatory requirements

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4. How We Use & Disclose Information

We may disclose information to:

  • Landlords, tenants, and prospective tenants

  • Tradespeople, contractors, and service providers engaged to maintain properties

  • Government bodies or regulators (e.g., RTA, ATO, OFT) when legally required

  • Technology providers (PropertyMe, email services, IT support)

We will never sell your personal information.

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5. Data Security

We take reasonable steps to protect your personal information through secure databases, restricted staff access, and password-protected systems.

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6. Access & Correction

You may request access to, or correction of, your personal information by contacting us. We may require verification of identity before fulfilling such requests.

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7. Complaints

If you have concerns about how your personal information is handled, please contact us

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